Here you will find the answers to our most Frequently Asked Questions. Can't find the answer you're looking for? Give us a call on 01905 611 427.
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Box Office & Ticket queries
The time stated in your booking confirmation details & on your ticket is the time the performance starts, not the time the venue or doors to the auditorium open.
The venue itself will be open 1 hour before the show begins, and the doors to the auditorium will usually be open 30 minutes before the show starts. The box office opens 45 minutes before a show.
Tickets can be purchased on the door when there are seats still available for that performance, though we encourage booking in advance to avoid disappointment and to ensure you have your desired seats. Worcester Theatres can not guarantee tickets will be available to purchase on the door, all ticket sales are subject to availability.
You can can print off your tickets at home, but it is not essential. Tickets can be shown on your phone when you get to the theatre, as long as the show date, time and seat information are visible on your phone/device this is your ‘e-ticket’.
All tickets are non-refundable unless insured (see below). However, an exchange to another performance may be possible as long as you contact the Box Office at least 24 hours prior to the event. Please be aware no credits or exchanges can be made after the event has taken place. In some exceptions credit may be offered, at the discretion of the Box Office.
An option for ticket insurance is available when you purchase any ticket. The insurance will cover you should you need a refund due to illness or extenuating circumstances.
A booking fee of £3.50 (per transaction, not per ticket) applies for all telephone and internet sales. There are no booking fees for in person sales at the Box Office.
Should a show be cancelled, we will do our very best to contact you straight away using the contact details we have available. Please ensure when booking that you have provided the best up to date contact information for our Box Office team to notify you of any changes or cancellations to any events. If a show is cancelled, you will recieve a full refund. The option of adding this as credit to your account is also available. In the event the show is postponed and rescheduled, the box office will offer you a refund or an exchange to the new date of the performance.
A pre-payment plan can be arranged by contacting the Box Office directly. They will help you add credit to your account each month, of however much money you decide. The tickets will be held on reserve for you until the total amount has been achieved.
Under 2s don’t need tickets and can visit free of charge as long as they can sit with you. Though should you need a seat for a child, then that must be paid for.
Group bookings of more than 10 people will receive one free ticket for every 10 purchased, making the 11th ticket free of charge; this can be redeemed directly through the Box Office. Please bear in mind no discounts apply to Hirer events (indicated with a H symbol).
Tickets for carers are complimentary. You can book a carer ticket through our Box Office and online. Online bookings are limited to one wheelchair user and one companion so if you need to book more than this, please call our Box Office on 01905611427. See more details on how to book carer tickets online under ‘How do I book wheelchair spaces, can I do it online?’ in the Accessibility FAQ’s.
Yes! Student tickets are available 30 minutes before a performance starts, at a reduced rate of £5 on the door. This is subject to availability and you must have a valid student ID (including a date) with you. Please bear in mind no discounts apply to Hirer events (indicated with a H symbol).
Hirer events are organised by external hirers and Worcester Theatres accepts no responsibility for the artistic content of hirers’ events. Hirer events will have a small red H symbol in our brochure and on our website.
Our Box Office team are more than happy to help however they can, you can contact them on 01905 611 427, or by emailing [email protected]. You can also pop in to see our Box Office team in person at Huntingdon Hall, Crowngate, Worcester WR1 3LD.
Our Box Office opening hours are:
Monday – Friday: 10am – 3pm (phones are open 10am – 5pm)
Saturday: 11am – 2.30pm
The Box Office at the Swan Theatre is only open 45 minutes before a performance being held at that venue and is not in operation during the times mentioned above.
You can find our Box Office at Huntingdon Hall, Crowngate, Worcester WR1 3LD, just opposite the HASH restaurant, situated between Primark and Coffee Dough.
Visiting our venues
The address for the Swan Theatre is: Swan Theatre, The Moors, Worcester WR1 3ED. The Swan Studio is located at the Swan Theatre in an adjoining building, the address is as above.
The address for Huntingdon Hall is: Huntingdon Hall, Crowngate, Worcester WR1 3LD.
Neither the Swan Theatre or Huntingdon Hall have their own car parks, but there is plenty of parking available nearby to both locations.
Parking near the Swan Theatre: Pitchcroft car park, Croft Road car park, Cattle Market car park, Crowngate car park (multistorey).
Parking near Huntingdon Hall: Copenhagen Street car park, Crowngate car park (multistorey), Cathedral Square car park (multistorey).
Please take note of busy periods in which the local car parks are likely to be busy and please arrive with plenty of time before the beginning of any performance.
Our latecomers’ policy varies from show to show but is generally at the House Managers discretion. To avoid disappointment we strongly suggest you always aim to arrive early for the event you are attending. If you are running late, please contact the Box Office and let them know your estimated arrival time.
Yes, you can! Both our venues are equipped to take contactless, debit card and credit card payments. Please bear in mind we do not accept American Express payments.
We offer a range of bar snacks at both of our venues, including crisps, nuts, biscuits etc. We also sometimes offer fresh baked goods such as cake or brownies, though this is not always available.
Only food and drink that is purchased on our premises can be taken into the auditoriums. You can take drinks in with you provided they are in plastic cups or containers, which will be provided by our bar staff. No glass is allowed in the auditoriums.
We do not have a cloakroom at any of our venues. If you are visiting the Swan Theatre with a pram or pushchair, we will be able to store these for you in our Sama room just across from the auditorium, during the performance.
Access & Accessible performances
At Worcester Theatres we do our very best to make our venues accessible for everyone. Please advise the Box Office or Front of House staff if you require any assistance at all and we will do all we can to help. If you have any questions about accessibility at our venues, please call our Box Office or email [email protected].
Wheelchair users: The auditoriums at both venues are fully wheelchair accessible. The bar and toilets at Huntingdon Hall are accessible by lift. The bar and toilets at the Swan Theatre are all on the same level. The access to the Swan Studio is via a flight of stairs but there is a stair lift available. There is also a stair lift available in the Swan Theatre foyer.
Audio assistance: Huntingdon Hall has an induction loop system that works in conjunction with hearing aids switched to the position 'T'. The Swan Theatre has an infrared hearing assistance system that works either with a hearing aid or without. Separate receiving equipment is available free of charge from the Front of House staff.
Guide/assistance dogs: We welcome all guide dogs and assistance dogs. Please let the Box Office know at the time of booking and they will make the suitable arrangements to accommodate your dog without causing obstruction in the auditorium.
Please advise our team before your visit or once you arrive if you require assistance to your seat, or if there is anything else we can do to make your visit more pleasant and we will be happy to help.
There are a limited number of wheelchair spaces available at both Huntingdon Hall and the Swan Theatre. There is space for up to 4 wheelchair users and accompanying carers, at one time, at the Swan Theatre. There is space for up to 3 wheelchair users and accompanying carers, at one time, at Huntingdon Hall. If your needs exceed this limit, please call our Box Office and our team will be able to advise the best positioning in each venue.
- Choose the event you wish to buy tickets for
- On the righthand side of the seat map, it says ‘Do you need accessible seating?’
- Click ‘Yes, show me accessible seating’
- A notification will appear that says ‘Are you sure you want to switch to inventory with accessible seating?’ – click ‘Switch’ and our accessible seating options will appear.
- Here you can purchase tickets for wheelchair spaces as well as carer tickets should you need to. See more details on carer tickets under ‘Do you offer discounts for carers?’.
Relaxed performances: Our Relaxed Performances are suitable for everyone but tailored to those who would benefit from a more relaxed and easy-going environment. We have an open-door policy so patrons are free to come and go from the auditorium as they please. The house lights in the auditorium will be on so you can see and move with ease. The sound will be adjusted to more comfortable levels with less intensity. The characters are introduced at the beginning of the performance so the audience can become more familiar with them, making it easier to follow along.
On a whole the ‘Theatre Etiquette’ is much more relaxed at these performances; patrons can do what suits them best and our friendly House managers and volunteers are always on hand to help support your needs.
Audio Described: Our Audio Described performance is exactly the same as our other performances but with extra provisions for people who are blind or partially sighted. Headsets will be available to those that need them, which provide an audible description of the action taking place on stage so that you can follow along with what is happening. You can pick up your headphones on the night, just let our Box Office know in advance how many you need and we can ensure there are plenty available.
Dementia Friendly: Similar to our Relaxed performances, our Dementia Friendly performance is suitable for all but designed to support those living with Dementia, their families and carers. We have an open-door policy so patrons are free to come and go from the auditorium as and when they please. The house lights in the auditorium will be on so you can see and move with ease. The sound will be adjusted to more comfortable levels with less intensity. Similar to the above, the ‘Theatre Etiquette’ is much more relaxed at these performances; patrons can do what suits them best and our friendly House managers and volunteers are always on hand to help support your needs. Carers also go free to our Dementia Friendly performances.
BSL (British Sign Language Interpreted): Our BSL Interpreted performances are suitable for everyone but with extra provisions for those who are deaf, have hearing loss and those who use British Sign Language. A BSL interpreter will be visible on the side of the stage interpreting the words and songs live throughout the performance.
Our Patrons Club membership scheme offers a great range of rewards that are perfect for theatre fans. For only £50 per year, you can enjoy exclusive members-only pre-sales, ticket savings, discounts on food and drinks and much more. Click the button below for more information on what our Patrons Club membership includes and how to sign up, or call our Box Office on 01905 611 427.
Our Supporters Club and Ambassadors Club are perfect for anyone who would like to help support our venues and the extensive work we do all year round. As a Supporter or Ambassador you will receive the same benefits as our Patrons, plus so much more from free tickets, exclusive invites, special mentions and more! Click the button below for more information on what our Ambassadors Club membership includes and how to sign up, or call our Box Office on 01905 611 427.
Who to contact
If you have an enquiry about programming or hiring one of our spaces for a performance, event, group, meeting etc. please contact [email protected] for more information. Please also see our Hiring Our Spaces page for more information.
If you have an enquiry about joining our Youth Theatre, one of our Pershore, Saturday Relaxed, Home Education sessions, our workshops or our Young Rep company please contact [email protected]. If you have an enquiry about school bookings, please contact our Box Office manager [email protected]. Please also see the following pages for more information: