Box Office Information

How to Book Tickets

Advance tickets for all events are available from the Worcester Theatres Box Office, situated at Huntingdon Hall in Crowngate Shopping Centre from 10am to 5pm Monday to Friday, and 11am - 2.30pm on Saturdays.

The Box Office at the Swan Theatre is only open 45 minutes before each performance.

Tickets may be available on the door of the relevant venue immediately before the start of each event.

Please note: No reservations can be made within 4 days of the show taking place.


By Telephone

Tickets can be booked or reserved over the phone by calling our Box Office on 01905 611427. Our phone lines are open Monday to Friday 10am to 5pm, Saturday 11am to 2:30pm.

  • Please bear in mind reservations can be made up to 4 working days in advance of the show but must be paid for in full, 4 days prior to the performance. Worcester Theatres reserves the right to release tickets for sale that are not paid for within these time limits.
  • Please note all transactions over £5 include a booking fee, £3.50 for online and over the phone sales and £1 for transactions made in person.
  • Tickets can be posted out unless the event falls within a week of the booking. In this case tickets will be held in the Box Office for collection but still incur a booking fee.


In Person

The Worcester Theatres Box Office is situated at Huntingdon Hall in the Crowngate Shopping Centre and is open 10am to 5pm Monday to Friday and 11am to 2.30pm on Saturdays.

  • There is a Box Office at the Swan Theatre but please note this is only open 45 minutes before an event, not during the times mentioned above.



Tickets for most shows can be purchased online via the links on the events pages. Tickets purchased online can be posted out, collected from the Box Office or sent to your email address as an E-Ticket.

  • Please note that there will be an additional charge for postage (if selected), and a £3.50 booking fee per transaction when booking online.



To send post to our organisation, please send to Worcester Theatres Box Office, Huntingdon Hall, Crowngate, Worcester WR1 3LD.


Booking Fee

Please note all transactions over £5 include a booking fee, £3.50 for online and over the phone sales and £1 for transactions made in person.

Worcester Theatres reserves the right to amend the booking fee at any time.



We accept all major credit and debit cards, cash and payment can also be made by cheque, payable to 'Worcester Theatres Charitable Trust'.


Ticket Exchange and Refunds

Ticekts are non-refundable, though ticket exchanges can be made at the discretion of the Box Office Management.

There is an administration charge of £1.50 per ticket exchanged.



Where available, a Concession ticket applies to those aged 60+, students, children under 16, and the unwaged. Eligibility for concessions should be advised at time of booking and proof may be required.


Access For People With Disabilities

At Worcester Theatres we do our best to make our venues accessible for all. Please advise the Box Office or Front of House staff if you require any assistance and we will do all we can to help.

Please find more detailed information on our Accessibility Page HERE

  • There are a limited number of wheelchair spaces available at both Huntingdon Hall and the Swan Theatre and should you need the service of a companion, their ticket is complimentary. The auditorium at both venues are fully accessible for wheelchairs. The bar and toilets at Huntingdon Hall are accessible by lift. The bar and toilets at the Swan Theatre are all on the same level.
  • Huntingdon Hall has an induction loop system that works in conjunction with hearing aids switched to the position 'T'. The Swan Theatre has an infrared hearing assistance system that works either with a hearing aid or without. Separate receiving equipment is available free of charge from the Front of House staff.
  • Please advise us if you require assistance to your seat, we will be happy to help. We welcome guide dogs and assistance dogs. Please advise the Box Office at the time of booking, so that suitable arrangements can be made to accommodate your dog without causing obstruction in the auditorium.
  • The access to the Swan Studio is via a flight of stairs, though there is a stair lift available.

If you have any queries about accessibility at our venues please enquire with our Box Office, you can call on 01905 611 427


Group Bookings

For group bookings, with every 10 tickets purchased the 11th ticket is free.

  • Where there is a mixture of full price and concessionary/discounted tickets in a party, the free tickets will be allocated to the cheapest ticket purchased.
  • This discount may not be available for Private Hirer events. 


Swan Studio Admission

Due to the nature of the space, it will not be possible to admit audience members once a performance has started in the Swan Studio. Similarly, audience members leaving the Studio during a performance will not be re-admitted (except after an interval).



Worcester Theatres can accept no responsibility for the artistic content of Private Hirers’ events.


Seating Plans

To view seating plans for all of our Worcester Theatres' venues here SEATING PLANS